is your packaging eco-friendly?
yes! we package with eco-friendly mailers, recycled shredded paper, and even our business cards are created from used boxes.
what if I do not know where to start on my zero waste journey?
we all start somewhere, and nobody becomes zero waste overnight! all products can be used as zero waste alternatives for traditional home and beauty products. as well, we offer themed sets in order to make it easier for you. follow us @tierraproducts on instagram, facebook, and tik tok to learn how to easily implement these products into your new earth-friendly life.
do you offer gift cards?
gift cards can be a great gift that keeps on giving! these are available on our website for purchase in an e-gift card format.
do you offer delivery?
yes! local & contactless delivery is available within a ten-mile radius of appleton, wisconsin. not only will your package arrive sooner than from the mail courier, but it only costs $3. deliveries will be placed on your porch or within your mailbox.
what do I do if my package is lost or stolen?
after your order is shipped out, the liability for that package is between yourself and USPS. if you cannot find your package, which is marked as delivered, contact USPS to track it down. please note that USPS may mark the package as "delivered" before it actually is.
how do I exchange my purchase?
purchases that arrive damaged or unusable can be exchanged with a return label. contact firstname.lastname@example.org for more information and to inquire.